When ten-year-old Jess's very best friend Bobby moves away, she is inconsolable in her grief. Her eccentric Aunt Millie decides the best medicine is to tell her a story about another ten year-old girl, Katie, from another time and place, who wanted only one thing...to ice-skate. While practicing on an outdoor rink near her home, Katie is befriended by Otto Brewer, a former Olympic skating champion, who offers to teach her "proper skating", and under Otto's tutelage, Katie blossoms into a magnificent skater. However, Katie's father loses his job and the family is forced to move to the big city, Katie is devastated.
Meanwhile, in the North Pole, Santa and his elves are celebrating the birth of Blizzard, a baby reindeer born to Blitzen and Delphi. It quickly becomes apparent that Blizzard possesses all three magical reindeer gifts: the ability to fly, the power to make herself invisible, and the gift of empathic navigation - being able to see with her heart.